During the course of evolution in the Middle Eastern market IProtect discovered a huge gap between client expectations and current state of service delivery in the domains of Customer Service, Soft Skills, Telephone handling, Voice & Accent and Sales & Marketing. Resultantly, IProtect has stepped in to deliver customized training & continuous learning modules which not only upskills the employees, it also monitors their skill development, periodically through customized evaluation processes. This essentially means IProtect “hand holds” the trained personnel & guides them through the ropes, so that they’re able to gainfully deploy their newly learned skill set for the benefit of their employers.